Auto Attendant / Call Routing

http://www.databasesystemscorp.com/psautoattendant.htm

Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country at no charge. Our auto attendant and call routing system adds another dimension to the PACER call center phone system. An auto attendant with Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances the PACER’s current robust features of predictive dialing, ACD, and digital call recording. This call routing system acts as an answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the auto attendant call routing system could fulfill the caller’s request without a transfer. The Pacer call routing solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers