Log In

Site Contents
Mailing Lists
Message Boards
Print Publications
Vendors and Products



Location: HandheldNews.com
Message Boards
Palm Help
Palm m100 always loses data w/ battery change!?!


Palm m100 always loses data w/ battery change!?!






2/21/2003 4:19:55 PM


I have a palm m100 and every time I change the batteries it asks if I want to delete all data and to push up button for yes and any other button for no. I try all other buttons but they never work and I always end up having to push the up button and then load all the information back on there from my computer. This is getting to be a real hassle since it is time consuming and I just frankly am not impressed with the pda. I had a Casio before the palm and never had any problems with it. I am now wondering if I made a smart choice by replacing it. I have tried pulling out only one battery at a time and that doesn't work either. The first two or three times I replaced batteries this didn't happen. Can anyone help me with this?

6/13/2003 10:30:48 AM
Post Email: hjreif@b-c.com
Subject: common problem

I have the same problem, it seems to be a poor capacitator that was built in those instruments. There is no backup battery that would be easy to replace and solve the problem.I get a fatal error message every time I change the batteries even if it takes less than 10 seconds. The real scandal for me: if you call the technical support of Palm to address that problem, they want to have a credit card number first and tell you that you have to pay 25 bucks if they can solve the problem!! You have to be desperate to follow such a customer unfriendly policy. There is only one reaction possible, though: consider this when you buy your next handheld or (any other product that also is available from Palm!) I guess nobody wants to get caught with people like this in business. jr
4/15/2003 7:13:02 AM
Post Email: pennielemley@msn.com
Subject: palm pilot

I saw your post on the handheldnews webpage regarding the problem with losing your data every time you change the batteries on your m100. I am having the same problem, has anyone responded to you with any solutions? Thanks! Whitney
5/1/2003 3:09:19 AM
Post Subject: Me too...

My two year old m100 loses data on every battery change. It didn't used to.

My guess is that there is a component (capacitor or built-in battery) that holds charge when you change the batteries. I think that this component may have a limited lifespan.

I have the following from Palm website(paraphrased): First, don't use rechargable batteries. There's nothing in the documentation to say "don't do this", but it looks like the m100 can't survive with the lower output that rechargables give.

Once you're on disposable batteries, try the following:
Switch the unit off
Leave for one minute
Change the batteries within sixty seconds
Leave the unit for one minute
Switch the unit on

If the palm resets then you have a hardware problem.

I'm currently at this stage. Palm have asked for 85 to replace my m100 with a reconditioned unit. Since I can buy a Sony SL10 (8MB, 320x320 display) new for 100, you will probably understand why I don't think that this is a good deal.

I'll keep you posted if I find out any more.

- S
5/27/2003 5:47:12 AM
Post Email: v.gompel@hccnet.nl
Post Subject: same problem here

I starts to sound boring, but I am also starting to face the same problem with my 2 year's old m100. From the reactions read, this seems to be a structural problem. When my batteries run out againin 1,5 month time, I'll consider to solder an additional capacitor over the battery contacts. Meanwhile I'll figure out the proper dimensioning for this capacitor. This should solve the problem for $1-2.
6/2/2003 8:33:34 AM
Post Email: v.gompel@hccnet.nl
Post Subject: more info

Further searching the internet made clear to me that there is a structural problem with the backup capacitor of the m100. Further details, including replacement part stock numbers, I found on the URL below: http://www.rahul.net/rhn/palmfaq.txt -- Q: How do I change my Palm m100's AAA batteries safely? A: According to the Palm documentation, you have one minute to change batteries, which should be easy if you the new batteries unwrapped, correctly oriented, and within easy reach. Make sure you put the batteries in with the correct orientation, one + terminal in each direction. Many Palm units will hold data for a lot longer than 1 minute, but don't count on it. If you cannot change batteries at all without losing data (repeatably; absolutely under 1 minute; and you've made sure the batteries are actually good by testing them with a voltmeter), you could have a damaged Palm (might be a dead backup capacitor, maybe a 0.10F 5.5v SGtype; maybe Panasonic EECS0HD104H or Digikey part number P6952-ND or P6972-ND, depending on which model of Palm/Pilot). --
8/8/2003 5:43:37 AM
Post Email: jadams@cs.wright.edu
Post Subject: Same problem

I've got the same problem. In my case, I bought a 105 board to replace my 100 board. But since getting it, I have to reload every time I replace batteries. Have you tried the off one minute trick? How about changing batteries when 3/4 empty? Any luck on a capacitor? Where does it go? Thanks, Jim
4/23/2003 6:20:25 PM
Post Email: jscamposvalle@hotmail.com
Post Subject: How to not loose your information

You only have 30 seconds to change the batteries, otherwise you do lose al information. Try it a little faster....
4/15/2003 7:12:25 AM
Post Subject: palm pilot battery problem

All Contents Copyright (c) 2019 Bongiovanni Research & Technology, Inc.