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Location: HandheldNews.com
Message Boards
Palm III
Problem with current date
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Title:

Problem with current date

From:

Don

Email:

dlwoodruff@fedex.com

Added:

10/30/2000 12:00:48 PM

Message:

The date in my palmpilot falls behind 1-2 days each time I turn it off and back on. Is anyone else having this problem and if so, do you have a resolution? Thanks.


Phil
Posted:
11/7/2000 8:19:40 AM
Post Email: pparries@hotmail.com
Subject: Same Problem

I have the same problem, but it looses it over a weekend. It also doesn't sound alarms unitl they pass and I turn the machine on. I had a utility I used for a long time, but I let the batteries run down, and lost the utility. I'm looking for that again, but can't find it.
Don
Posted:
10/30/2000 12:10:57 PM
Post Email: dlwoodruff@fedex.com
Subject: Resolution

Okay, I found the resolution (below): Date Not Advancing My Palm® handheld does not advance the date from one day to the next. What can I do? Some Palm V™ and Palm IIIx™ handhelds experience an issue whereby the date does not advance properly. This condition normally is a result of a low battery situation and can be addressed by making sure the Palm V is charged (or the Palm IIIx has fresh batteries) and by performing a soft reset. To do this: 1.Use the reset tip tool*, or the tip of an unfolded paper clip (or similar blunt object), to gently press and release the button inside the reset hole on the back of the handheld. Do not use a sharp object or use excessive force. 2.Withdraw the reset tip tool Should this action not correct the problem, then it is most likely caused by the installation and usage of third party software. To confirm that the handheld is still working properly, perform the following steps to remove all third party software and verify proper date advancement functionality still exists on the handheld by performing a hard reset (backing up all information and applications first). To do this, perform the following: 1.Place the handheld in the HotSync™ cradle. Back up your data by pressing the HotSync button on the cradle. 2.Once the HotSync process is complete, remove your unit from the cradle. 3.Press and hold down the power button. 4.Use the reset tip tool*, or the tip of an unfolded paper clip (or similar blunt object), to gently press and release the button inside the reset hole on the back of the handheld. Do not use a sharp object or use excessive force. 5.Withdraw the reset tip tool and wait for the Palm© platform logo to appear on the screen. 6.Release the power button. 7.When prompted, press the scroll button up to erase all data. Once the unit is reset, perform the following to verify the date is now advancing properly: 1.Go to the Prefs application 2.Select General 3.Set the time to 11:59 PM, noting the date 4.Power down the unit 5.Wait one minute 6.Power the handheld back on and verify that the date has advanced one day If the date did advance properly, restore your data by performing a HotSync (This will also re-install your applications if you are using Palm OS™ 3.3, if you are using a previous version you should now re-installl your software manually). Insure that the date advancing will still function by again setting the time to 11:59 PM, turning the unit off, waiting one minute, and powering the unit back up. If the unit advances the date properly in the first test but not the second this indicates your handheld is working properly, but that you've got a problem with third party software on your unit. If the date does not advance on the unit during either test, you need to have your Palm handheld repaired. See the Repair Information section for details on obtaining service for your Palm handheld. * The metal stylus that comes with your handheld has a reset tip inside. To use it, unscrew the metal barrel from the stylus quill.

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