Thought potential Palm V buyers who are global road warriors ought to know that there are no internationally compatible cradles or travel kits available for the Palm V until at least mid -April. Also, the US cradle supplied with the Palm V has a proprietary adapter (supplying two different DC voltages to the cradle via a non-standard plug) which will likely fail if used with a transformer (220 to 110). May have something to do with 50Hz vs. 60 Hz. I am helpless in Moscow waiting for the rechargeable batteries to die .......
the 3Com PalmPilot message board at AOL has censored my messages on this subject including this last one:
Date: 26-Mar-99 03:51 Russian Standard Time
Your message board says "Welcome, this is where you can post comments and questions about our products. I did that several times in a subject titled "Palm V cradle failure overseas" but those posts and my most recent one reiterating the comment have been removed. Please explain publicly.
Charles Eliason (Palm Professional, Palm III, and Palm V owner)
My comments on their messgae board were similar to the e-mails I have copied in below:
Subj: Re: 0000
Date: 25-Mar-99 03:19:23 Russian Standard Time
Tried the soft reset while in the cradle, but no success.
I have contacted customer support, but bottom line is the only solution is to wait until back ordered accessories become available. Evidently this is a common problem for people who are travelling or are located overseas.
I have posted my remarks about this on the PalmPilot message board on AOL.
As I indicated in my posting, I believe 3Com has done customers a disservice by introducing aproduct before full support is available.
And here's my original desription of the problem:
Date: 23-Mar-99 01:06:11 Russian Standard Time
I had a Palm Proffessional; replaced it with a Palm III and all was well until I lost the Palm III while on a business trip in Europe. Luckily I had bought and was phasing in a Palm V, but now I have a big problem - my recharger is no longer working (the light does not come on).
I have read the Handbook and followed the limted instructions there, but it is still not working. I am VERY dependant on the Palm V and I will do anything to keep it in operation. I am currently living in Moscow and since there are no travel adapters available from 3Com nor any International versions of your recharger cradle, I have been using an adapter to change the current from 220 to 110. Unfortunately, the transformer cannot change the 50hz into 60hz, and I hope this is not part of the problem.
In any case, I am desperate to keep my Palm V running. Can you PLEASE help me. I can call you if need be. Also, if you can ship a travel kit or an international adapter or any piece of hardware that will help me, I have a US address that I can have a traveller hand carry the replacement to me. I will be happy to pay any premiums for rapid service. My Palm V has only half a charge remaining!
I am be most grateful for any prompt action you can take to help me.
My Palm V has OS version 3.1 and the flash ID is xxxxxxxxx